Support

The DIGITALDRINK platform aims to make your everyday work easier. Frequently asked questions about the operation of the platform are answered in the FAQ. In addition, you will find the most important instructions clearly presented in the download area. Do you have another concern or problem? You are welcome to contact us at any time via contact form.

FAQ

How do I get access to the platform?

Our customers have an unlimited number of logins available for their employees. To do so, contact support@digitaldrink.ch and get your personal access.

How do I publish ARTICLES on the platform?

Depending on the selected participation package at DIGITALDRINK, manufacturers can publish a certain quota up to an unlimited number of articles on the platform.

Established interfaces to ERP systems and master data platforms are available for the digital transfer of master data.

Alternatively, you can submit a completed Excel template, which is available via the download area. Contact us for more information about stammdaten@digitaldrink.ch.

How do I publish ACTIONS on the platform?

Depending on the selected participation package at DIGITALDRINK, manufacturers can publish a certain quota up to an unlimited number of articles on the platform.

An Excel template is available in the download area for submitting the required action data. Contact us for more information about support@digitaldrink.ch.

How do I publish a NEWS on the platform?

Independent of the participation package at DIGITALDRINK, manufacturers can publish news on the platform and the weekly industry newsletter.

A published news item requires that the publication is an information-oriented article, e.g. product news, product change, which is significant for the daily business of the beverage wholesaler. You can send the order for a news publication with the complete news text and all desired files/attachments to info@digitaldrink.ch.

Inquiries regarding news circuits for organizations/manufacturers without a participation package with DIGITALDRINK should also be directed to info@digitaldrink.ch.

REMOTE MAINTENANCE

TeamViewer Quick Support

Download TeamViewer Quick Support via the following link so that we can support you easily and directly via remote maintenance.

Talk to our experts

Contact us, we will be happy to support you in an uncomplicated way. We are here for you.

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